Welcome to Azorix Inc! To ensure your shopping experience is protected, please read this refund policy carefully before making a purchase. This policy applies to electronic accessories sold on this website, such as phone cases, data cables, wireless chargers, and desktop charging stations.
I. 30-Day Return Policy
We offer a 30-day return service.
You may request a return and refund within 30 days of receiving your item, provided the request complies with this policy.
In principle, return requests made after the 30-day period will not be accepted (except where otherwise required by law).
II. Return Conditions
Items eligible for return must meet the following criteria:
The return request is submitted within 30 days of receipt;
The item has not been damaged by the user;
The item remains in a condition suitable for normal use, without significant wear, stains, or modifications;
All accessories, packaging, manuals, and attachments are included (if applicable);
A valid order number or proof of purchase is provided.
The following situations generally do not qualify for a return:
The return period has expired;
Damage caused by the user;
Missing essential accessories or packaging;
Functional impairment due to improper use.
III. Exchange Policy
You may request an exchange if you receive an item under the following circumstances:
The item has quality issues;
The wrong item was received;
The item was damaged during shipping;
The item is missing accessories or has similar issues.
If the item qualifies for an exchange, we will arrange it after verifying the situation. If the original item is out of stock, we will provide a refund or an alternative solution based on the circumstances.
IV. Return and Exchange Application Process
To request a return or exchange, please follow these steps:
Step 1: Contact Customer Service
Contact us via our customer service email and provide the following:
Order number;
Product name;
Description of the issue;
Photos of the item (if applicable).
Step 2: Application Review
We will review your request within 1–2 business days and reply via email with the outcome and return instructions.
Step 3: Return the Item
Once approved, please ship the item back to the return address we provide.
Please pack the item securely to prevent further damage during transit. Step 4: Product Inspection
Upon receipt of the returned item(s), we will complete the inspection within 2–5 business days.
Once the return or exchange eligibility is confirmed, we will proceed with the refund or exchange process.
V. Refund Processing Time
After the refund is approved:
We will process the refund within 1–3 business days;
Funds will be returned via your original payment method;
The actual time for funds to appear in your account may vary depending on the processing speed of your bank or payment provider, typically taking 3–7 business days.
VI. Return Shipping Costs
If the return is due to the following reasons:
Product quality issues;
Receipt of the wrong item;
Damage during shipping;
Upon verification, Azorix Inc will cover the return shipping costs.
If the return is requested for personal reasons (e.g., incorrect purchase, personal preference, item does not meet personal needs, etc.) and meets return eligibility criteria, the customer is responsible for the return shipping costs.
VII. Non-Refundable Situations
Refunds are generally not available in the following cases:
The return period of 30 days has expired;
The product has been damaged by the user, rendering it unfit for resale;
Essential accessories or packaging are significantly missing;
Order information or proof of purchase cannot be provided;
Other situations that do not comply with this refund policy.
VIII. Return Address
Return Address: 14287 FOOTHILL BLVD APT 26, SYLMAR, CA 91342
Please do not ship items back without prior confirmation from customer service. To ensure your return is processed smoothly, please contact us to obtain return authorization and relevant instructions before shipping the item(s) back.